PLEASE READ CAREFULLY
At EHSalon we are committed to providing a safe environment for both our team and guests, and have complied with all government and local authority guidelines.
We will be doing everything in our power to ensure your next visit to the salon is as safe as possible, but ask for your help in doing the same.
Below we have compiled some simple steps for our guests to follow as well as our team - and in doing so we are able to welcome everyone back to the EHSalon.
All appointments must be pre-booked, visit our website.
All our consultations are now offered via video call.
PATCH TEST CLINIC
All patch testing to be done at our patch test clinics, these are drop in.
NO WAITING AREA
There is no waiting area available.
We can still greet you warmly but without a hug.
We ask that you attend the salon alone unless with a carer.
We cannot allow dogs into the premises unless a service dog.
We will only be accepting contactless or prepayment. No cash will be accepted.
MIN PERSONAL ITEMS
Clients must minimise what you bring with you, Please don't arrive with shopping bags.
The toilet is available for guests but we ask that you wipe it down with the wipes provided after use.
BE ON TIME
Please arrive at the agreed time to help with social distancing and wait outside until we are ready.
Please contact ASAP if you have a high temperature or you are feeling unwell or if any person in your household is self isolating.
MASKS MUST BE WARN
Please arrive wearing a face mask, this is to be kept on throughout your service. Disposable masks can be purchase at £1.50 each.
DRINKS ARE NOW BACK
We are serving limited refreshments during longer services; masks must still be worn in between drinks and whenever within 2 meters of another person.
PLEASE ALSO TAKE NOTE OF THE FOLLOWING CHANGES
They may affect your next visit to the Salon
We are currently making use of our spacious salon by separating stylists into different areas for your safety.
We have extra screens where needed.
All items, surfaces, equipment and the team members hands, will be washed and sanitised at regular intervals, before and after every service.
You will be provided with fresh towels and a fresh gown on your arrival.
There is adequate ventilation throughout the salon.
We have extended our opening hours to 7 days a week.
We now have brand new washing machine facilities on site.
Retail has been moved out of reach, please just ask, we are happy to help.
All vouchers that have expired during lockdown are now extended until 31st October 2020.
We had our annual price review in April, however the team reserve the right to further adjust the prices reflective of the products used, please understand four months of roots takes more product than six weeks of roots.
We have decided against adding a set PPE charge to appointments.
Our team will not attend the salon if they are unwell, have a temperature or any person in their household is unwell.
The team will be adhering to social distancing in the communal staff areas.
All team members are trained to care for customers, in a safe hygienic professional manner.
We have reviewed our service menu and we are not currently offering children services at this time.
Our team will wear gloves, masks, aprons and visors on the salon floor, when required.
These terms and conditions govern the use of this website, the salon services provided by, and your relationship with Emma Hellier Bexhill Ltd whose registered office is at 34 Sackville Road, Bexhill On Sea, East Sussex, TN39 3JE.
If you do not agree to these Terms, please do not access nor use the Website, Salon or Services of Emma Hellier Ltd. If you have any queries regarding these Terms then please contact us via email at info@EmmaHellier.com
Website, associated links and Social Media platforms
# The content of the pages of this website is for your general information and use only and is subject to change without notice.
# Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
# Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
# This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
# All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
# Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
# From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
# Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
#Please see T&C's on our BLOCS profile at www.salonblocs.com/app/ehsalon
#Please see description of gift voucher for T&Cs
Returns, Exchanges and Refunds for Products and Services.
# Emma Hellier does not offer refunds in any circumstance.
# If the result of a service does not meet your expectations a member of the team will be more than happy to rectify this free of charge, following a full consultation with our manager to establish a course of action.
# Colour services are only guaranteed if the stylists advice has been followed and you are using the products recommended by Emma Hellier.
# If unsatisfied with purchased products an exchange can be made for a suitable replacement. If the replacement has a higher value, the difference may be charged.
CHRISTMAS PROMOTION: £20 VOUCHER WITH ANY TOOL, FREE TREATMENT WITH ANY PRODUCT.
# £20 voucher is for services only and cannot be redeemed for products or tools.
# Vouchers are valid for January 2021 or February 2021 ONLY.
# Expiry date on vouchers is non-extendable, vouchers that have expired will not be accepted.
# Specific voucher is valid only for it's stated value.
# Vouchers are the sole responsibility of the client, We do not accept responsibility for lost vouchers.
# At the time of reservation it is required for client to quote their voucher order number.
# Once bookings are confirmed cancellation policy will apply.
# Vouchers is non-convertible to cash nor can cash refunds be given for part redeemed vouchers.
# Voucher or Email Confirmation must be presented on arrival.
# Altered or damaged vouchers will not be accepted and booking will be charged at an applicable rate.
# We reserve the right to change and/or add to the terms and conditions of any voucher at any time without notifying the client.
# Voucher Redemption and bookings is strictly subject to availability.
# Rate changes may apply at peak or restricted period (ie. Weekends, Public Holidays and Special Events)
# Vouchers are not permitted to be used in conjunction with other offers.
# Other T&C’s apply
# Free Treatment available with services booked in January 2021 or February 2021 ONLY.
# Treatment is offered free with a fully paid service ONLY.
# Redemption and bookings is strictly subject to availability.
# Rate changes may apply at peak or restricted period (ie. Weekends, Public Holidays and Special Events)
# Other T&C’s apply
Since it is not our intention to collect personal information from children, no child specific policy is described.
If you have any questions or concerns about our privacy commitment, please e-mail us.
You should check this page from time to time to ensure that you are happy with any changes.
2.0 Relevant Legislation
EHSalon and its website is designed to comply with the following national and international legislation concerning user privacy and data protection:
UK Data Protection Act 1988 (DPA)
EU Data Protection Directive 1995 (DPD)
EU General Data Protection Regulation 2018 (GDPR)
EHSalon ’s compliance with the above legislation (all of which are stringent in nature) means that this site is likely to be compliant with the data protection and user privacy legislation set out by many other countries and territories as well.
If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation, you should contact our data protection team (details of which can be found in section 8.1 at the end) for clarification.
3.0 Personal information that this site collects, how it uses it, how it stores it and how long it is kept
We may collect the following information:
Name and job title
Contact information including email address and telephone number
Demographic information such as postcode, preferences, salary and interests
Other information relevant to the service we are providing.
We require this information to understand your needs, provide you with a better service, keep you safe and our Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.
We may use the information to customise the website according to your interests.
We may also release information relating to you to regulatory or law enforcement authorities.
3.2 How long we will keep your data
We will store your data in our database securely for 2 years. The purpose for this will be to keep in touch with you and your situation, and update our records. After this period, we will permanently and safely delete your data if we have not got an on-going relationship with you, or if you are no longer requiring our services. If you want us to delete your data before this period, you may request for us to do this and your data will be permanently deleted from our database.
4.0 Email Newsletter
We may use an email newsletter to help us maintain an effective communication line with you.
To subscribe to our newsletter emails, you will be required to provide your email address. We will use your email address to keep you informed of the latest news. If you no longer wish to receive this information, unsubscribe links are provided in every email.
5.0 Securing your data
We are committed to ensuring that your information is secure. In order to prevent the loss, misuse, alteration or unauthorised access of your personal information, we have put in place suitable technical and organisational precautions to safeguard and secure the information we collect. All the personal information you provide is stored on secure servers.
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit www.aboutcookies.org for detailed guidance.
The list below describes the cookies we use on this site and what we use them for. Currently we operate an ‘explicit consent’ policy which means that you have the option to consent to cookie usage when you first visit our site, by ticking an ‘opt in’ box. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari.)
6.1 How to disable Cookies/ Opt out
All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari
6.2 First Party Cookies
These are cookies that are set by this website directly.
You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Google are based in the USA and are EU-U.S Privacy Shield compliant.
6.3 Third Party Cookies
These are cookies set on your machine by external websites whose services are used on this site. Cookies of this type are the sharing buttons across the site which allow visitors to share content onto social networks. Cookies are currently set by LinkedIn, Twitter, Facebook, Xing and Google+. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website.
You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
6.4 Session Cookies
We use a session cookie to remember your log-in details for you. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken, including the ability to log-in.
6.5 Flash Cookies
Flash cookies may be used to store user preferences for media player functionality and without them some flash content may not render correctly.
6.6 Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7.0 Controlling and retaining your personal information
We will continue to hold your data with the view to providing future services to you.
We will not sell, distribute or lease your personal information to third parties unless we have your consent or are required by law.
7.1 Your rights
You have the right to ask for a copy of the personal information held about you by EHSalon , and the right to ask EHSalon to correct any inaccuracies in that information, including deletion. You also have the right to withdraw your consent to your personal information being collected, as well as the right to object to EHSalon processing your data at the first point of our contact with you (usually via email).
To send a request in relation to any of these rights or lodge a complaint about the way in which we are handling your data, please submit a written request using the contact details found on our website.
Further details about these rights are outlined below.
7.2 Right to a Subject Access Request
You have the right to get a copy of the information which we hold about you, under the General Data Protection Regulations (GDPR) 2018. This is known as a subject access request (SAR).
If you would like a copy of the information we hold on you please email us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.
7.3 Right to complain
If you feel that there is a problem with the way we are handling your data, and you cannot resolve this issue with us directly, then you have a right to contact and complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
8.0 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of our third party data processor, i.e. Google Analytics, to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.